They know how to get in touch with us if they need to discuss the issue directly with us, but ultimately they need to provide you with support and assist you with the Backup Buddy issue. I have also contacted them and pointed out the iThemes support forum thread that a link was provided to above to make sure they are aware of the issue. The iThemes team is good and if you request support from them, they should assist you. We aren't familiar enough with Backup Buddy to do so, and Gravity Forms isn't doing anything out of the ordinary which is precisely why it further solidifies my thinking that this is a PHP memory issue. However, this is ultimately an issue that is impacting Backup Buddy functionality and not Gravity Forms functionality so the Backup Buddy support team is going to have to be the one that provides you with support on this issue. These backups can be used to restore your site in case of data loss or other issues, or to migrate your site to a new domain or hosting provider. If that is the case, then the solution is to increase your PHP memory settings on your server and in WordPress by following these instructions: That is what my initial gut diagnosis of the issue is going to be. When you activate Gravity Forms, there isn't as much PHP memory available. BackupBuddy Deployment Privacy Policy Amazon S3 Privacy Policy. This is why deactivating Gravity Forms allows Backup Buddy to work correctly, because it is freeing up available PHP memory that Backup Buddy needs to execute the functionality. Per the functionality of this plugin, backups of your website files and/or database. but then when the Backup Buddy functionality for uploading the backup to the CDN executes via AJAX it puts you over the edge and the AJAX fails due to a lack of PHP memory. So you are most likely running out of available PHP memory, but not fully out by simply activating Gravity Forms and Backup Buddy at the same time. The reason why it appears to be a Gravity Forms and Backup Buddy issue is PHP memory utilization fluctuates as you activate and deactivate plugins. The AJAX will fail, and because it's AJAX it's not obvious that there has been issue.īecause the functionality in question involves moving files around and uploading those files to a CDN, PHP memory comes into play along with a variety of other PHP settings. This same type of behavior can happen when using the Gravity Forms Form Editor to edit or save a form when you run out of available PHP memory. Because it is AJAX, you will get strange behavior such as nothing happening and it just sitting there or a 404 error could occur. It does happen, however, and I figured I’d just quickly note the problems I run into most often and how to fix them. It usually is fast, fairly pain-free and it very rarely happens that it doesn’t work out of the box. Get a license for BackupBuddy and an Amazon S3 account and dig in. I'm guessing the upload to CDN functionality works via AJAX and the AJAX is failing due to a lack of available PHP memory. I haven’t encountered a backup and restore plugin that seems to work better for me. Learn how to create a successful backup strategy that is right for your skill level. and therefore the Backup Buddy support team is going to need to debug this issue.īased on the description in this forum thread I think the issue is PHP memory related. The issue is related to functionality in Backup Buddy not working, and we aren't familiar enough with their code to be able to understand the functionality and how it's intended to work, etc. Amazon FSx cannot start backups 4 hours before or during the maintenance window or automatic. In general, AWS database services cannot start backups 1 hour before or during their maintenance window or automatic backup window. We didn't create, nor do we support Backup Buddy and the issue you are describing is a Backup Buddy issue. The following information can help you troubleshoot problems with creating backups. You will need to contact them on their support site. Then, you must add any required permissions that are missing.Ultimately the iThemes support team that develops and supports the Backup Buddy product are going to need to debug this issue and assist you. To resolve an S3AccessDenied error, you must review the permissions policies associated with your file share.
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